Happiness Policy

    Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price, less shipping and handling for online orders, for all new, non-worn product. For your convenience, we accept returns for items purchased online by mail and also at any Carter’s or OshKosh B’gosh retail or outlet store in the United States, details below.

    In-Store Returns or In-Store Exchanges

    Any item purchased at a Company-owned Carter’s or OshKosh B'gosh retail or outlet store, along with eligible Carter’s or OshKosh B'gosh items purchased online (those not marked ‘Return by Mail only’), may be returned or exchanged at any Company-owned Carter’s or OshKosh B'gosh retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase. Kindly note that online exclusive brands, furniture, décor, bedding, and gear can only be returned by mail.

    Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip

    We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip. Refunds for purchases made by credit card may only be credited back to the original card used.

    Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit

    For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Preferred Customer number, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.

    Price Adjustments

    A one-time price adjustment for items purchased will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) for assistance. You may also receive a price adjustment in Carter’s and OshKosh B’gosh Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available.

    Defective Products

    Carter’s and OshKosh B’gosh are committed to providing you with quality products. Any product with a quality defect can be returned to a store for a full refund or exchange. You can also contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8:00am-4:30pm CST to make arrangements to return the item to us by mail.

    Online Returns and Exchanges

    For the fastest return processing, use the return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to: |
    Attn: Returns Processing
    625 Braselton Parkway
    Braselton, GA 30517

    Note: we cannot process returns purchased from our retail stores by mail.

    Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

    I need to return: You may return it: Cost
    Carter's or OshKosh B’gosh clothing and accessories purchased online Using UPS Ground by attaching the pre-paid label included in your original order To make a return as easy as possible, we have included a pre-paid return label as part of your original order. If you use our pre-paid label, the shipping cost ($6) will be deducted from your return credit.
    By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives) You are responsible for cost of return.
    Carter’s items may be returned to any company-owned US Carter's store; OshKosh B’gosh items may be returned to any company owned US OshKosh B’gosh store. No cost
    Orders Shipped Internationally Please call us to issue a return authorization at 762-232-1399 from 7am-12am EST daily