Returns

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Return Policy

Like everything at Carter’s, Inc. our return policy has your best interests in mind. If you are not completely satisfied with your purchase, you may return it with your original packing slip, and we will exchange the item or refund your full purchase price, less shipping and handling. For your convenience, we accept returns for items purchased online by mail and also at any company-owned Carter’s or company-owned OshKosh B’gosh retail or outlet store in the United States. Please note that Carter’s brand clothing may only be returned to Carter’s stores, while OshKosh B’gosh brand clothing is only returnable to OshKosh B’gosh stores. All furniture, décor, bedding, and gear products may only be returned by mail.


I need to return: You may return it: Cost
Carter’s clothing and accessories purchased online • Using UPS Ground by attaching the pre-paid label included in your original order • By sending the package back on your own using UPS, USPS, or FexEx (we recommend you use tracking or delivery confirmation to make sure your package arrives) • In any company-owned US Carter’s store You are responsible for cost of return. If you use our pre-paid label, $6 will be deducted from your return credit.
OshKosh B’gosh clothing and accessories purchased online • Using UPS Ground by attaching the pre-paid label included in your original order • By sending the package back on your own using UPS, USPS, or FexEx (we recommend you use tracking or delivery confirmation to make sure your package arrives) • In any company-owned US OshKosh B’gosh store You are responsible for cost of return. If you use our pre-paid label, $6 will be deducted from your return credit.
Carter’s at Home Furniture and Gear Please call us to issue a return authorization at 877-333-0117 (toll free) or 972-265-4128 from 7am-11pm CST daily.
All other Carters at Home products • UPS Ground using the pre-paid label in your original order • Send the package back on your own using UPS, USPS, or FexEx (we recommend you use tracking or delivery confirmation to make sure your package arrives). by original shipping carrier You are responsible for cost of return. If you use our pre-paid label, $6 will be deducted from your return credit.
Orders Shipped Internationally Please call us to issue a return authorization at 972-265-4128 from 7am-11pm CST daily.

Apparel Returns and Reorders by Mail (Online Orders Only)

For the fastest return processing, use the return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:

Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Note: we cannot process returns purchased from our retail stores by mail.

Once we receive your shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

Furniture Returns and Reorders by Mail (Online Orders Only)

To return furniture, please call us at 877-333-0117 from 8am – 4:30pm CST daily (except holidays). We will gather information on your return, issue a Return Authorization (RA), and provide mailing instructions. Please note that returns made without a Return Authorization will not be accepted. For full instructions, please refer to the packing slip included with your furniture purchase. For exchanges it will be necessary for us to process your exchange as a refund followed by a new order. If you complete a reorder for the same item in a different color or size, we will waive the regular shipping charges for your reorder. If applicable, prepaid label fees apply.

In-Store Returns or In-Store Exchanges

When returning or exchanging items at a Carter’s or OshKosh B’gosh company-owned store, store policies apply. Eligible items (those not marked ‘Return by Mail only’) may be returned or exchanged at any company-owned Carter’s or OshKosh B’gosh retail or outlet store in the U.S. Make sure to take your packing slip or purchase receipt, and the credit card used for your original purchase. Please note that Carter’s brand clothing may only be returned to Carter’s stores, while OshKosh B’gosh brand clothing is only returnable to OshKosh B’gosh stores. Kindly note that furniture, décor, bedding, and gear can only be returned by mail.

Returns or Exchanges With an Original Sales Receipt

The original purchase price will be honored for any item returned or exchanged with an original sales receipt. Purchases made by credit card must be credited back to the original card.

Returns or Exchanges Without an Original Sales Receipt

For in-store returns or exchanges without a receipt, a store credit in the amount of the current sales price of the merchandise will be awarded. All credits will be offered in the form of a Merchandise Credit that can be used at Carter’s or OshKosh B’gosh retail stores. To return your online purchases by mail for a refund, please include your name, billing address, phone number, order number (if known), and reason for return.

Even Exchanges

Even exchanges – exchanging an item for the same item in a different size, color, or as damage replacement – may be adjusted for price if the current selling price is less than the purchase price. Individual store policy will apply. There is no charge for exchanges in a Carter’s or OshKosh B'gosh company-owned store; shipping charges may apply for changes processed by mail.

Price Adjustments

A one-time price adjustment for items bought online to the new online price (or in store to the new in store price) will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 972-265-4218 from 7am-11pm CST daily (except holidays) for assistance. You may also receive a price adjustment in Carter’s and OshKosh B’gosh company-owned stores within 14 days of purchase in-store or online.

Defective Products

Carter’s and OshKosh B’gosh are committed to quality products. Any product with a quality defect can be returned to a store (please bring the packing slip or printed receipt) for a full refund, or contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8:00am-4:30pm CST to make arrangements to return the item to us by mail.

International Shipping Returns

If you would like to return your international order by mail, please contact our Customer Service department at 972-265-4128. They will issue you a Return Authorization and give you further instructions. Your online purchase cannot be returned at any store location.

We are not able to accept blind returns. You must contact our Customer Service department before mailing your returns.

You will be responsible for all return shipping fees. We will not reimburse for original shipping, duties or taxes. Note that returns will be credited in the same currency and same at the same exchange rate you as your original order.