Last updated: 20 May, 2018
Please read this policy carefully to understand our practices regarding your personal information and how we will use it.
This document is a notice to you and not a contract between us. If our information practices change, we will post an updated policy on our websites. We will give notice of the changes by posting the amended policy on the websites at least five days before the effective date of the changes and will make you aware of such changes when you next access our site. We encourage you to keep the email address you provide to us current, and to promptly notify us of any changes to your email address.
Information you give us: This will depend on how you interact with us. The following are a few examples of when we collect information directly from you:
This information includes, for example, your name, email address, postal address, phone number, credit card number or other payment or financial related information, gender, birthday, your children’s names, and your children’s gender.
Information we collect from you: Where permitted by applicable law, our websites use tracking tools like browser cookies, flash cookies, pixels, and web beacons. Please see “How do we use browser and mobile-based cookies and other tracking technologies?” for more information.
We also collect information about the device you use to access our websites, such as your computer’s or model device’s internet protocol address (“IP address”), your browser type, your operating system, media access control address (“MAC address”), received signal strength indicator (“RSSI”), and other technical information.
In certain circumstances, we also collect information about you from other sources, such as commercially available sources.
We use your personal information in the following ways:
You always have the choice not to receive marketing information or calls from us. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?” below.
In certain circumstances, information we collect about you will be shared with our affiliates and subsidiaries.
We also share information about you with our business partners, suppliers and sub-contractors for purposes of providing services to us. For example, when you complete a purchase, we share information about you and your purchase with other companies for the purpose of processing your transaction, including credit card authorization, and order processing and fulfillment. We also share your information with our other service providers who collect, manage, and analyze our customer information on our behalf and perform services on our behalf, such as sending promotions and other communications and conducting contests and surveys.
Certain third-party service providers, such as payment gateways and other payment transaction handlers, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions. Once you leave our websites or are redirected to a third-party website or application, the use of your personal information is no longer governed by this policy. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
We may also disclose your personal information to third parties for the following reasons:
We retain your personal information in accordance with our detailed Records Management and Retention Policy. We calculate retention periods for your personal information in accordance with the following criteria:
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a Carter’s website, simply sign in to your account using your login and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, “How do I contact you?” below. We aim to action such requests as promptly as possible.
We want to communicate with you only if you want to hear from us and will only do so where permitted by applicable law. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know (“opt-out”) at any time by contacting our customer service as described in the section entitled, “How do I contact you?” below, or you can click on the self-service unsubscribe or follow the unsubscribe instructions provided in each of our promotional messages.
If contacting customer service, please be sure to include your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or when you enter a sweepstakes or contest, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email, or postal mail with questions or information regarding your order.
As you are located in the EEA, you have various additional rights under local law to those set out above in relation to your personal information, such as to:
If you would like to exercise these rights or understand if they apply to you, please contact us using the details set out at “how do I contact you” below.
Save as described in this policy or provided under data protection laws, there is no charge for the exercise of these rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.
Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.
We are concerned about the privacy and safety of children when they use the internet. We will never knowingly request personal information online from anyone under the age of 16 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children. However, if we learn that we have received information from a child under the age of 16 without parental consent, we will delete that information from our database.
If you choose to share certain content on our websites, such as pictures, Carter’s will receive information about you and you will be bound by our “User-Generated Content Terms and Conditions,” which can be found here. As such, we encourage you to review these terms whenever you share content on our websites. If you do not wish us to receive this information, you should share content on our websites.
We do our best to provide you with a safe and convenient shopping experience. We have in place appropriate physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information.
When you enter your personal information on our websites, we use encryption technology to protect your information as it is transmitted to us.
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, “How do I contact you?”, below.
Your personal information may be transferred to and processed in other countries where laws governing the processing of personal information may be less stringent than the laws in your country (including jurisdictions outside the EEA, such as the USA).
In such cases, where required by local law we will ensure that there are adequate safeguards in place to protect your personal information. This adequate safeguard might be a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission. Where we are legally required to do so, further details of these transfers and copies of these agreements are available from us on request.
Our Data Protection Officer, Antonio Robinson, can be contacted at e-mail: firstname.lastname@example.org; phone: +1-678-399-1000, and our EU representative, Skip Hop UK Limited, can be contacted at email: email@example.com, phone: +44 (0) 1582 434250; or mail: Basepoint F22, 110 Butterfield, Great Marlings, Luton, Bedfordshire, LU2 8DL.
In addition, if you are not content with how we manage your personal information, you can lodge a complaint about our processing of your personal information with the data protection regulator in the jurisdiction in which you live or work. A list of national data protection regulators in the EEA can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
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